Like many NetFlix customers I rudely received an email from them telling me that one of their best features is going away.
We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008.
Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you consolidate any of your Profile Queues to your main account Queue or print them out.
While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers.
If you have any questions, please go to http://www.netflix.com/Help?p_faqid=3962 or call us anytime at 1 (888) 638-3549. We apologize for any inconvenience.
- The Netflix Team
Being one of those customers who uses the profile system to make my NetFlix experience better I cruised on over to their FAQ link to find out why they would want to cause pain to their customers.
We will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account.
When? Profiles will be eliminated on September 1, 2008.
Why? While it may be disappointing to see this feature go away, this change will help us to continue to improve the Netflix website for all our customers.
Do I need to do anything? Consider moving all DVD titles in your Profiles Queues to your main account Queue. To do so, log-in and visit this page
How will this impact my account? On September 1, 2008:
- All DVDs currently at home or in transit will be associated with the main account Queue
- All Profiles rental history will be added into the main account rental history
- Your additional Profile Queues will be eliminated. If you would like to keep a copy of each Profile Queue we recommend that you print them out
- Prior to Profiles going away, we will also email you a copy of your Profile Queues
- Profiles movie ratings and Profiles Friends connections will no longer be available
- You will not be able to transfer your Profiles data to a separate new account
- You will be able to set a maturity filter on the main account
Profiles are one of the best things that NetFlix offers to its customers. We use them to allow our daughter to have her own que of one DVD at a time. This teaches her to watch and return at a reasonable pace.
I have friends who have the three-at-a-time plan and have three separate ques; one for movies, one for TV shows and one for anime. Having the multiple profiles allows a member to manage their que more effectively. Without the profiles a member has to always look at what is in the que when they send a DVD back.
Let's just say I have finished watching one of my Battlestar Galactica DVDs and I send it back. If I have the rest of the DVDs in my TV Show que then I know it will ship out shortly after they receive the DVD. If I only have one big que I may get a movie when I ship this back. The only way for me to insure the next BSG DVD shows up is by manually editing the que.
If I can't have multiple profiles I might as well drop down to the one-DVD-at-a-time plan.
This is a very bad move on NetFlix's part. I don't understand how getting rid of profiles could be possibly be seen as a good thing for customers.