Comments on: How to get your satellite company to give you free upgrades

By: Mark

Mark — Mon, 26 May 2008 16:56:12 +0000

That was a sweet deal. Did you have to commit to another year or two?

By: HMTKSteve

HMTKSteve — Sat, 04 Aug 2007 01:09:18 +0000

I’m glad you found the information helpful. If only I had known all of this before I changed dish companies!!!

By: Patty Keller

Patty Keller — Fri, 03 Aug 2007 19:47:02 +0000

I love you, I love you, I love you!!! I had to spend most of my afternoon searching for this advice, but it was well worth it. I called my tv company and asked for the cancellation department, the lady asked me why. I told her that I had received an offer from the other tv company (and I really did receive an offer) and was thinking about switching. She tried to get me to stay by offering me a higher package for more money and a dvr for $50.00. I told her no, (why would I pay more money when I could switch for free!!!) and to connect me to the cancellation department. I was placed with a really nice lady and told her what offer I had received and was there anything she could offer me, since I have been a customer for many years, so that I could stay with this company. She gave me a free DVR and installation, 3 free months of starz, and one free month of programming. WOW!!!!
Thank you so so much. It would be nice if the tv companies would offer things to existing customers, before we have to threating to switch.

By: Roberto

Roberto — Sun, 22 Apr 2007 05:42:29 +0000

Most people, will have absolutely no fortitude when it comes to their TV service. It is a complete luxury, and such the fear of change, a lesser service is too much to bear for most. Don’t you think that they’ve run those numbers, over and over? In th efinal analysis, most folks simply won’t do what you did by cancelling, for whatever the reason.
In your case, they lost. In the other 99 cases, they retained the customer without spending anything beyond the cost of the phone call and the cost of the service rep.
It’s all about the churn rate.

By: HMTKSteve

HMTKSteve — Fri, 16 Feb 2007 16:34:47 +0000

It seems that I am not alone in this experience. It’s amazing how these companies stay in business…

By: Gary Johnson

Gary Johnson — Fri, 16 Feb 2007 16:01:19 +0000

This is my experience exactly. I was with Dish Network for 3 years, and wanted a 2 tuner DVR. Dish Network was offering this to their new customers for $50 to $100 (I cannot remember the exacft amount). I noticed that DirecTV was offering the same deal, except a free DVR. I call Dish Network, told them that I only wanted the dual tuner deal that they were offering new customers. I would pay the price. They informed me that the equipment was not available for existing customers at all – only new customers. They hoped to offer it to existing customers sometime in the next year.

I told them point blank, I can get the dual tuner from DirecTV. If Dish Network did not give me what I wanted, I would go to the competition and cancel Dish Network. They said “No.”

So I had DirecTV installed, and then called Dish Network to cancel. They sent me to their “cancellation department” and the offered me everything I wanted. The dual tuner DVR, another two rooms, everything – plus 6 months free service (after I said no a couple of times).

I had to tell them they were too late. They really need to figure this out. They have obviously lost many customers to this poor timing. You dont make an offer to save after someone has signed a contract with someone else. Ugh…